Shipping Policy
Do You Offer Free Shipping?
Yes, we offer free shipping on all orders with no minimum purchase required. For additional protection, we also offer Insured First Class Shipping for $4.99.
I Just Placed an Order, When Will It Ship?
Please allow 1-3 business days for processing and production time for your order to ship out.
How Long Is the Shipping Time?
Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:
- USA: 5-10 business days
- Canada: 5-10 business days
- UK: 5-10 business days
- Australia: 5-10 business days
- New Zealand: 5-10 business days
- Europe: 7-8 business days
- Rest of world: 7-14 business days
How Can I Track My Order?
You will receive an email with the tracking number once we have sent out your item. Please allow 3-5 business days for tracking information to appear. Note that each product may be shipped from different fulfillment centers globally, so tracking times may vary.
Can I Cancel My Order?
You may cancel your order with no penalty as long as it is within 24 hours of placing the order. If the item has already been shipped, the cancellation will not be possible.
Cancellation After 24 Hours
We cannot accommodate cancellations after 24 hours of order placement.
I Have Entered an Incorrect Address!
If you have entered an incorrect address, please reply to your order confirmation email with the correct details or contact us immediately at support@alignsocks.com. We can update the address within 24 hours of placing the order. Unfortunately, if the item has already been shipped, we cannot make any corrections.
My Item Arrived Damaged
We ship every item with extra padding to ensure safe delivery. However, in rare cases, items may be damaged during transit.
If this happens to you, please contact us with:
- Your order number
- A picture or video of the damaged product
Once we receive this information, we'll be happy to send out a replacement free of charge.
I Have a Question That Wasn't Answered, Can You Please Help?
If you have any additional questions, please feel free to contact us, and we will do our best to respond within 24 hours.
Contact Us
Align
3096 Badger Pond Lane
Tampa, Florida 33634
United States of America
Email: support@alignsocks.com